Refund Policy

Before the first session

If you cancel before the first session takes place, you will receive a full refund of the package fee, less any non-refundable third-party processing fees actually incurred.

After tutoring begins

If you cancel after the first session, you will receive a refund equal to the number of unused hours multiplied by the effective hourly rate for your package, less an administrative fee equal to 10% of the refunded amount. Hours already used are not refundable.

Missed sessions and cancellations

You must give at least 24 hours' notice to reschedule or cancel a scheduled session. A session cancelled with less than 24 hours' notice, or a session the student does not attend, is charged as if the session had taken place and is not refundable.

Package expiration

Hours not used within the applicable package usage period expire and are forfeited, and no refund is provided for expired hours except where required by law.

• Expedited Course: 2 months from enrollment.
• Starter Package: 4 months from enrollment.
• Advanced Package: 6 months from enrollment.
• Complete Package: 12 months from enrollment.

Refund method

Refunds are issued to the original payment method within a reasonable time after the cancellation request. Questions can be sent to hello@ascensaedu.com.